Shipping & Delivery Policy

Effective Date: 22nd April 2026

Welcome to Idhah.com, operated by Protosign Designs Private Limited. This Shipping & Delivery Policy outlines how orders are processed and delivered.


1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Orders are typically processed within 1–3 business days.

  • Orders are not processed on Sundays or public holidays.


2. Delivery Timeline

  • We aim to deliver all products within 10 days from the date of order placement.

  • Delivery timelines may vary slightly depending on location, logistics conditions, or unforeseen circumstances.


3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at the time of checkout.

  • Any additional charges such as taxes or duties (if applicable) will also be communicated during checkout.


4. Delivery Partners

  • We use reliable third-party courier and logistics partners to deliver your orders.

  • Once your order is shipped, tracking details (if available) will be shared with you.


5. Delays

While we strive to deliver within the committed timeline, delays may occur due to:

  • Natural calamities

  • Transportation disruptions

  • Government restrictions

  • Incorrect shipping information provided by the customer

In such cases, we will make reasonable efforts to keep you informed.


6. Incorrect Address

  • Customers are responsible for providing accurate shipping details.

  • We are not liable for delivery failures due to incorrect or incomplete addresses.


Cancellation & Refund Policy

Effective Date: 22nd April 2026


1. No Refund Policy

  • All purchases made on Idhah.com are final.

  • We do not offer refunds under any circumstances.


2. Order Cancellation

  • Once an order is placed and confirmed, it cannot be canceled.


3. Exceptions

  • We do not provide refunds for:

    • Change of mind

    • Incorrect product selection by the customer

    • Delays in delivery (within reasonable limits)


4. Damaged or Incorrect Products

If you receive a damaged or incorrect product, you must:

  • Notify us within 48 hours of delivery

  • Share proof (photos/videos) via email

After verification, we may offer a replacement at our sole discretion. No refunds will be issued.


5. Contact Us

For any queries related to shipping or orders, contact us:

Protosign Designs Private Limited
Shop No. 29, Shiva Blessing – 1, Near Swagat Fleming, Sargasan
Gandhinagar, Gujarat – 382421, India

Phone: 94273 76080
Email: protosigndesigns@gmail.com
Website: https://idhah.com


By placing an order on our website, you agree to this Shipping & Delivery and Cancellation & Refund Policy.